I found a recent comment by Southwest Airlines President Colleen Barrett to be a “classic Southwest” example of how they maintain such good employee morale over there, when compared to the rest of the airline industry.

“We are in the customer-service business; we happen to offer air transportation.

We consider our employees to be our number one customer, our passengers our second and our shareholders our third.

If we give great customer service to our employees as leaders, they will in turn provide it to their customers, who are the passengers. And the rewards will be there for our shareholders.

Colleen Barrett
President
Southwest Airlines”

If you haven’t already, I highly recommend reading the book ‘Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success’ by Kevin & Jackie Freiberg. It really gives great insight into the unique things Southwest does to set themselves apart as a true leader in this industry. Not only that, but it takes a fun and interesting look into the culture of Southwest, and I was either laughing or chuckling almost of the way through it.

~Capt’n chris

Filed under: TidBits | |