It’s quickly becoming apparent that Spirit Airlines CEO Ben Baldanza either…

A: Doesn’t fully read his emails, or
B: Is truly the rude, arrogant corporate suit that he came across as of late.

Recently passengers James and Christine had sent Baldanza a lengthy, well thought out and carefully written email regarding the customer service (or lack there of) they had experienced on a recent Spirit exPIRiment from Orlando to Atlanta.

Baldanza then sent this internal email out:
“We owe [the passenger] nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we “save him a penny.”

(As a side note, the ’save him a penny’ line fully validated the author’s recent ‘Pick-A-Penny’ spoofs, although the spoofs were in no way meant to portray Spirit Airlines in any way, shape, or form, either inferred or implied. It was still validating though, none the less)

In what could only have been a complete surprise to James and Christine, Baldanza must have mistakenly hit the ‘Reply All’ button when he sent his internal email response out, because they received a copy of it. In case you didn’t know, hitting the ‘Reply All’ button means sending a reply message not only to an e-mail’s original author, but also to any other recipients that were listed in the original To or Cc lists.

Upon receiving Baldanza’s response, Christine promptly forwarded it to blogger Alexander C. Rudloff where it has since garnered the attention of not only the entire travel blogosphere, but also MSNBC. Ooop-sy.

“Let him tell the world how bad we are.”

Indeed, Mr. Baldanza, he did just tell the world how bad you were.
~Capt’n Chris

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